Our contact details
Softplay2u
Unit 3, Aylsham Road Business Park,
Norwich,
NR3 2AD.
Phone Number: 07748 726857
E-mail: enquiries@softplay2u.co.uk
The type of personal information we collect
We currently collect and process the following information:
- Your name and address
- Your current contact details (Email address and Telephone number)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide a quotation
- To answer your queries
- To provide our service to you
We use the information that you have given us in order to provide our service.
We DO NOT share this information.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:
Your consent. You are able to remove your consent at any time. You can do this by contacting john@softplay2u.co.uk
Withdrawal of your consent before services have been provided makes the provision of our service impossible. We are happy to delete your details after provision of our service but this would invalidate your partition in any previous customer/frequent customer promotional discount scheme we might introduce in the future.
How we store your personal information
Your information is securely stored.
We keep accounting information for six years. We will then dispose of your information by deleting and overwriting digital data and shredding of paper data.
We keep personal information for three years from the date you last used our service. We will then dispose of your information by deleting and overwriting digital data and shredding of paper data. Personal data can be disposed of earlier than this by sending a request to – john@softplay2u.co.uk
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at john@softplay2u.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at john@softplay2u.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk