- A non refundable booking fee of £25.00 and a signed booking form is required to confirm your party. The fee will be debited from your final invoice.
- Payment of cash / card or bank transfer will be accepted on setup of the day of the party. SORRY, NO CHEQUES.
- Any equipment that is hired for your booking and not used at time of set up will still be charged. Please make sure you have adequate space at venue to meet requirements.
- Once the equipment is set up, the safe operation of the equipment becomes the hirer’s responsibility. The hirer must take all reasonable steps to ensure the soft play equipment is not damaged or injury caused during the hire.
- SET UP OF EQUIPMENT IS NOT PERMITTED IN COMMUNAL AREAS. IF WE ARRIVE AND IT IS A COMMUNAL AREA AND NOT YOUR GARDEN OR VENUE AS PER BOOKING FORM, THE DRIVER WILL LEAVE AND DEPOSIT IS FORFEITED.
- A responsible person (over 18 years of age) must supervise the equipment at all times
No food or drink must be consumed on or near the equipment. Equipment will be checked and if cleaning is required there will be a £20 surcharge
- No messy activities to be carried out near the equipment (e.g. Face painting / paints).
- Only children 6 years and under to use the play equipment.
- The hirer is responsible for any soft play / bouncy castle equipment that is lost or stolen.
- Do not attempt to clean the equipment with anything other than soapy water
The “Happy Hopperz” is designed for persons over the age of 3. Please do not let children under this age use them.
- No one except for SoftPlay2U employees to dismantle the soft play / bouncy castle equipment.
- Socks must be worn at all times. No shoes on the equipment due to the damage they can cause.
- All equipment to be returned in a clean and unsoiled condition.
- In the event of extreme / wet weather it may be necessary to rearrange the booking for a different date. The soft play equipment is not suitable to be used on wet ground or used in the rain. Weather forecast will be checked on the day of your event, if for any reason, weather is going to be raining or extremely windy we reserve the right to postpone your booking. Deposits are non refundable (this equipment may have been able to be booked for an inside event). SoftPlay2U will not be held responsible for this.
- DUE TO WET WEATHER DAMAGING EQUIPMENT, IF RAIN IS FORECAST ON DAY OF EVENT AND IT IS OUTDOOR, WE RESERVE THE RIGHT TO POSTPONE YOUR BOOKING TO A FUTURE DATE. SOFTPLAY2U WILL NO LONGER HIRE OUTSIDE IN THE RAIN.
- Please notify us immediately if any party arrangements change or if you wish to cancel. Deposit is non refundable.
- Please allow us 1 hour each side of your party to set up and dismantle the equipment.
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